Effective Date: April 28, 2022
Last Updated: May 09, 2025

At Immulivia, we are committed to protecting your personal data and respecting your privacy in accordance with the General Data Protection Regulation (GDPR).

1. Who We Are

Immulivia (referred to as “we”, “our”, or “us”) operates the website https://immulivia.com.
You can contact us at:
Email: info@immulivia.com
Registered Address: 13-15, Digeni Akrita, 1055, Nicosia, Cyprus

2. What Data We Collect

We collect the following types of personal data:

Identity Data: name, email address, phone number, billing/shipping address.
Transaction Data: order details, payment status (processed securely via third-party platforms like Stripe or PayPal).
Technical Data: IP address, browser type, time zone, device identifiers.
Usage Data: page views, clicks, and interaction with our site (via cookies and analytics tools).
Marketing Data: your preferences for receiving marketing communications.

3. How We Collect Your Data

When you make a purchase.
When you fill out our contact forms.
When you subscribe to our newsletter.
Through cookies and analytics tools (e.g., Google Analytics).
When you contact customer support.

4. How We Use Your Data

We use your personal data to:

Fulfill and manage your orders.
Respond to inquiries and customer service requests.
Send marketing emails (only if you opt in).
Analyze website usage and improve user experience.
Meet legal or tax obligations.

5. Legal Basis for Processing

We process your data under the following legal grounds:

Performance of a Contract: to process and deliver orders.
Consent: for email marketing and optional cookies.
Legal Obligation: for compliance with EU tax and commercial laws.
Legitimate Interests: to improve services and detect fraud.

6. Sharing Your Data

We only share your data with trusted third parties, such as:

Payment processors (e.g., Stripe, PayPal)
Email marketing platforms (e.g., Mailchimp, FluentCRM)
Delivery services
Website hosting providers

Each partner is GDPR-compliant and under data processing agreements.

7. International Transfers

Your personal data may be transferred outside the EU (e.g., to the U.S. via email providers). We ensure such transfers comply with GDPR by using appropriate safeguards like Standard Contractual Clauses (SCCs).

8. How Long We Keep Your Data

We retain personal data only as long as necessary for the purposes we collected it for, including legal and accounting requirements. For example:

Order data: 6 years
Email marketing: until you unsubscribe
Contact form data: 1 year

9. Your Rights Under GDPR

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request erasure (“right to be forgotten”)
Object to or restrict processing
Withdraw consent at any time
Request data portability

To exercise any of these rights, email us at: [Insert email address]

10. Cookies and Tracking

We use cookies for functionality, analytics, and marketing. Please refer to our Cookie Policy for detailed information.

11. How to Complain

If you are unhappy with how we use your data, please contact us first. You also have the right to lodge a complaint with your local data protection authority.
Cyprus Commissioner for Data Protection: https://www.dataprotection.gov.cy